Who and what this covers
This Refund Policy applies to all fees paid to KRIDHAV NEXORA ("the Company") by individuals and businesses in India and in other countries, for all of our services, products, subscriptions, demonstrations, licences and support. By paying us, you agree to this Policy.
Payments are non-refundable
To the fullest extent permitted by law, every amount you pay is final and non-refundable once paid. This includes advance, token, booking, milestone, project, subscription, licence, hosting, domain, support and any other fee, and it applies whether you cancel, end the engagement early, change your mind, delay or stop giving us what we need, stop using the service, or are not satisfied.
Why payments are not refunded
When you engage us, we reserve team time and capacity, start planning and work, and often pay third parties for you. That effort and cost cannot be recovered or given to another client, so payments are not returned.
Cancellation by you
You may ask to cancel a service at any time by writing to us. Cancelling does not earn a refund. You remain responsible for all fees due up to the date of cancellation, and for any unpaid milestone or invoice that has already been raised.
Non-payment after delivery
All amounts must be paid by the date shown on the invoice or agreement. If any amount is still unpaid after we deliver a website, application, software or other product, we will send you a written notice by email. If the amount remains unpaid 7 days after that notice, we may suspend or take down the delivered product until it is paid in full. The unpaid amount stays due during the suspension, and we may charge reasonable costs for restoring the product.
New requirements during a project
The project price covers only the work set out in the written quote, proposal or agreement. Once a project has started, any new requirement or change to the agreed work is charged extra, based on what it needs. We will confirm the extra cost and any change to the timeline in writing, and we will start that work after you approve it.
Source code
The project price does not include source code. If you need the source code for your project, it is charged extra, and we will confirm the cost in writing. We will hand it over only after you approve that cost and all amounts due are paid in full.
Subscriptions and renewals
Subscription, licence and support fees are charged for the period you buy and are not refunded. Cancelling a subscription stops future billing only, and gives no refund or pro-rata credit for the period already paid. It is your responsibility to cancel before a renewal date.
Third-party costs
Amounts we pay to others for you, such as domain names, hosting, software licences, stock assets, advertising spend and payment-gateway fees, are non-refundable. Refunds, if any, depend on the terms of that third party.
International payments
For clients outside India, all payments are also non-refundable. You are responsible for bank charges, payment-gateway fees, currency-conversion differences and any taxes or duties that apply to your payment. We will not cover these, and they will not be reimbursed.
Chargebacks and payment disputes
If you start a chargeback, reversal or payment dispute for a payment that you authorised and that we have earned, you breach this Policy. We may suspend services, give evidence to your bank or payment provider, and recover the amount along with our reasonable costs.
Our discretion
A refund is never a right under this Policy. The Company may, entirely at its own discretion, offer a credit, an adjustment or a partial refund in a particular case. Doing so does not create any duty to do the same again and does not change this Policy.
Where the law requires a refund
We follow this Policy to the fullest extent the law permits. If a mandatory law that applies to you requires a refund in a certain case, we will give only the refund that the law requires.
Raising a concern
If you think you were charged by mistake, email [email protected] within 7 days of the payment with your name, the payment details and a clear explanation. We will review it fairly, but raising a concern does not create a right to a refund.
Changes
We may change this Policy at any time by posting a new version on this page. The version in force on the date you pay applies to that payment.
Email [email protected] and our team will help.